The roles benefiting most from the class:
- Manager – A role that directly leads people to provide an operational process or result.
- Department Leader – A role that leads multiple teams in providing a service or product or leads multiple teams in providing multiple products or services
- Executive – A role that has authority over Department Leaders and their team for the efficient operations of those teams
- Human Resources or Organizational Development – A role needed to implement changes related to human performance.
- Project Manager, Business Analyst, Business Solutions Manager – A role who facilitates change in the way that an organization performs to deliver a new productivity level.
The student will be provided with the following job aids and class materials:
- Student Guide – A printed set of slides from the presentation with places for notes.
- Quick Reference Cards – Change Performance Process Overview
Prior to the course, the student should have:
- Read the case
- Reviewed the role descriptions
- Reviewed the glossary terms
Purpose: To be able to identify key elements of a Change Management Process leading to a determination of whether help is needed for a planned change.
Objective: Following this session students will be able to:
- Discuss the key processes and roles of a good change process
- Discuss how to assess missing elements leading to change issues
- Demonstrate a written definition of a change you are facing or enabling
Employing these new skills will result in:
- A better identification of components that can lead to improved performance
The course outline is as follows:
- Process and Roles Overview
- Prepare Process Group – A process designed to clarify the change, determine those leading, and an understanding of how ready the organization is for the change.
- Transition Process Group – A process that engages the organization and builds the needed elements to make change effective.
- Sustain Process Group – The process of equipping the organization and individuals for the change and supporting them to stabilize performance