The roles benefiting most from the class:
- Manager – A role that directly leads people to provision an operational process or result.
- Department Leader – A role that leads multiple teams in providing a service or product or leads multiple teams in providing multiple products or services
- Executive – A role that has authority over Department Leaders and their team for the efficient operations of those teams
- Human Resources or Organizational Development – A role needed to implement changes related to human performance.
- Project Manager, Business Analyst, Business Solutions Manager – A role who facilitates change in the way that an organization performs to deliver a new productivity level.
The student will be provided with the following job aids and class materials:
- Student Guide – A printed set of slides from the presentation with places for notes.
- Quick Reference Cards – Organization Performance Process Overview
Prior to the course, the student should have:
- Read the case
- Reviewed the role descriptions
- Reviewed the glossary terms
Purpose: To be able to identify key elements of an organization design needed for a high performing organization.
Objective: Following this session attendee’s will be able to:
- Discuss the key processes and roles of a good process design
- Discuss how to assess missing elements leading to performance issues
- Demonstrate a written service offering
Employing these new skills will result in:
- A better identification of components that can lead to improved performance
- A clear definition of a service provided a portion of an organization
- Better identification of changes needed when making performance changes in an organization
The course outline is as follows:
- Process and Roles Overview
- Strategy Process Group – Establishing a winning formula.
- Exercise: Service Definition
- Systems Process Group – Establishing performance measures, policy, and processes.
- Structures Process Group – Determining accountability for success.
- People Process Group – Readying human capital for performance.
Culture Process Group – Establishing shared values that develop both rewards and effective controls.